Detailed description of goods and/or services

Vaper’s Corner is a business in the retail industry that sells vaping/e-cigarette hardware, e-liquid and accessories.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of order number. Courier services will operate in South Africa only. Orders must be placed before 15:00 to make use of the overnight delivery.

Main Centres (Usually where there’s an airport) which qualify for overnight/next day delivery:

-Johannesburg
-Pretoria
-Polokwane
-Nelspruit
-Durban
-Cape Town
-Port Elizabeth
-East London
-George
-Bloemfontein

Regional Areas: Usually about 50km outside a main centre. Which qualifies as a 48 hour service delivery.

Outlying/Remote Areas:  Further out of range than a regional area.  Most outlying areas have specific days for servicing. Please consult with Dawn Wing if you have any further questions.

  • Outlying areas will take longer than 1 day.
  • No orders will be delivered on weekends and public holidays.

Vaper’s Corner reserve the right to revoke a customer’s free delivery privileges if they feel the customer is abusing the free delivery policy.

Export restriction

The offering on this website is available to South African clients living in South Africa only.

Return and Refunds policy

The provision of goods and services by Vaper’s Corner is subject to availability. In cases of unavailability, Vaper’s Corner will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. Electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality are functional devices that may fail or degrade over a period of time, especially if in constant use.

All our batteries come with a 30-day guarantee, any issues within the guarantee period must be sent in writing to us via email

All items (apart from batteries) will come with a DOA (dead on arrival) warranty; the client must inform Vapers Corner of any issues within 24 hours of receipt via our email.

The client has to send a short video to info@vaperscorner.co.za showing proof of the issue. If Vapers Corner deems the product to be faulty beyond fixing; the client will be offered an option of (1) a voucher of the value of the item or (2) a replacement of the item (if possible). In both cases the client must return the product to Vapers Corner. On the client’s expense.

Customer privacy policy

Vaper’s Corner shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards.

Credit card acquiring and security

Card transactions will be acquired for Vapers Corner via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Vaper’s Corner separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Vaper’s Corner takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Vaper’s Corner chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Shop 14, Ground Floor, Equestria Shopping Centre, 12 Furrow Rd, Equestria, Pretoria, Gauteng, South Africa, 0184.

Variation

Vaper’s Corner may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

The website is run by a private company based in South Africa trading as Vapers Corner (Pty) Ltd and with registration number 2015 / 215698 / 07. Vaper’s Corner’s principal place of business is at Shop 14, Ground Floor, Equestria Shopping Centre, 12 Furrow Rd, Equestria, Pretoria, Gauteng, South Africa, 0184
Email: info@vaperscorner.co.za
Telephone: 010 110 1060